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Official statement

Martin Splitt encourages SEOs to admit when they don't know an answer, the way developers do. This honest approach followed by a proposal to test is more productive and strengthens credibility with technical teams.
🎥 Source video

Extracted from a Google Search Central video

💬 EN 📅 26/01/2022 ✂ 13 statements
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Other statements from this video 12
  1. E-A-T n'est-il vraiment pas un facteur de classement Google ?
  2. Avoir plusieurs URLs pour un même contenu entraîne-t-il vraiment une pénalité Google ?
  3. Pourquoi Google refuse-t-il de dévoiler la recette complète de son algorithme ?
  4. Faut-il adopter une démarche expérimentale pour optimiser son référencement naturel ?
  5. Faut-il vraiment éliminer toutes les chaînes de redirections pour préserver son crawl budget ?
  6. La matrice impact/effort est-elle vraiment la clé pour prioriser vos tâches SEO ?
  7. Faut-il imposer des solutions techniques aux développeurs ou simplement exposer les problèmes SEO ?
  8. Faut-il vraiment distinguer les redirections 301 et 302 pour le SEO ?
  9. Pourquoi développer du contenu invisible dans les moteurs de recherche revient-il à travailler pour rien ?
  10. Google déploie-t-il vraiment des mises à jour algorithme chaque minute ?
  11. Faut-il vraiment intégrer le SEO dès la phase de développement pour éviter les corrections coûteuses ?
  12. Les pages SEO sans valeur utilisateur peuvent-elles encore se classer dans Google ?
📅
Official statement from (4 years ago)
TL;DR

Martin Splitt encourages SEOs to honestly say "I don't know" rather than bluff, just like developers do. This honesty paired with a testing proposal strengthens credibility with technical teams and opens the door to healthier collaboration. The advice may seem obvious, but it addresses a real problem: the pressure to appear omniscient.

What you need to understand

Why does Martin Splitt emphasize this point?

The statement targets a recurring flaw in our profession: the temptation to deliver a definitive answer even when Google's exact mechanisms remain opaque. Developers learned long ago that admitting a gap and then proposing a test is more productive than bullshit.

Splitt encourages us to adopt this posture. Concretely, this means an SEO who says "I don't know precisely, but we can test by measuring X and Y" gains credibility — especially in front of technical teams that spot bluffing from a mile away.

What does this change practically for SEOs?

First, it relieves pressure. Nobody knows every detail of Google's algorithm, not even Mountain View employees. Second, it shifts the focus: instead of pretending to know everything, the SEO expert becomes the one who knows how to ask the right questions and structure tests.

For clients and internal teams, it signals maturity. A consultant who admits their limits while proposing a validation method inspires more confidence than a guru who asserts truths without nuance.

What are the risks of ignoring this advice?

The main danger? Losing all credibility the day a categorical claim turns out to be false. Technical teams don't forget. Once you've claimed to know when it was just hot air, it's hard to regain their trust.

Second risk: getting locked into rigid strategies based on unfounded certainties. SEO evolves quickly — what worked yesterday may not work tomorrow. Admitting uncertainty allows you to stay agile and adjust tactics based on real results.

  • Honesty strengthens credibility, especially with technical teams
  • Proposing a test after "I don't know" transforms the admission into constructive action
  • Bluffing has a high cost: loss of trust, rigid strategies, team resistance
  • Nobody knows all the algorithm details — even Google only communicates general principles

SEO Expert opinion

Is this statement consistent with practices observed in the field?

Yes, and even critically so. I've seen entire projects stalled because an SEO asserted a "truth" without foundation, generating resistance on the dev side. Conversely, the smoothest collaborations emerge when the SEO frankly admits gray areas and proposes measurable A/B tests.

But let's be honest: this posture requires a level of autonomy and legitimacy. A junior who repeats "I don't know" without ever proposing a validation method quickly loses trust. The admission of ignorance only works if followed by a rigorous approach.

In what contexts can this approach pose problems?

Facing a client or boss expecting immediate certainties, saying "I don't know" can be misinterpreted as incompetence. [To verify]: company culture plays tremendously. In some environments, admitting uncertainty is valued; in others, it's seen as weakness.

Second tricky context: emergency situations. When a site has just lost 60% of its traffic after an update, the decision-maker wants quick action. There, you need to find balance — admit you don't have all the answers while proposing an action plan based on testable hypotheses.

Caution: This approach requires properly framing expectations upfront. If the client or team expects yes/no answers, you need to educate first about the probabilistic nature of SEO. Otherwise, each "I don't know" undermines your authority rather than reinforcing it.

What nuances should be added to this advice?

Splitt is right in principle, but you must distinguish what we don't know due to lack of data (ex: precise impact of parameter X on ranking) from what we should know (ex: how robots.txt works). An expert who ignores fundamentals can't hide behind this advice.

Another nuance: the test proposal must be realistic. Saying "we'll test" on a site with neither traffic nor technical resources is hot air. Honesty also means admitting when a test isn't feasible and proposing an alternative (benchmarking, competitive analysis, etc.).

Practical impact and recommendations

How to integrate this posture into your daily practice?

First step: identify gray areas. List the recurring questions you answer by habit even though you lack absolute certainty. On each, rephrase your answer by separating what's established (ex: Google uses backlinks as a signal) from what's hypothesis (ex: a link from X carries more weight than a link from Y).

Next, prepare simple testing protocols for frequent hypotheses. If a client asks "should the keyword be in the H1?", you can answer: "Data shows correlation, but causality is uncertain. We can test by deploying on a sample of pages and measuring impression changes over 4 weeks."

What mistakes should be avoided in this approach?

Mistake #1: admitting ignorance without proposing a follow-up. "I don't know" alone leaves the other person hanging. Always follow with a validation method or research to pursue.

Mistake #2: confusing honesty with passivity. Admitting you don't know doesn't relieve you of the duty to learn. If you repeat the same phrase on the same topics for months without ever digging deeper, the problem is no longer honesty — it's lack of curiosity.

Mistake #3: using this posture as an excuse to avoid making decisions. In some contexts, you must make a call even with incomplete data. What matters is owning the uncertainty and scheduling a checkpoint to adjust.

What checklist validates your approach?

  • Systematically distinguish established facts from hypotheses in my recommendations
  • Prepare 3-5 simple testing protocols for frequent questions (H1, meta description, URL structure, etc.)
  • Train teams and clients on the probabilistic nature of SEO to frame expectations
  • Frankly admit when a test isn't feasible and propose an alternative (benchmarking, case study, etc.)
  • Track results of previous tests to capitalize on learnings and progressively reduce gray areas
  • Never leave an "I don't know" without proposing a method or additional research
Admitting ignorance is only productive when accompanied by a structured approach: identify gray areas, propose measurable tests, capitalize on results. This posture demands both methodological rigor and pedagogy to educate stakeholders. For organizations lacking internal resources or experience to structure these testing protocols, guidance from a specialized SEO agency can facilitate adoption of this approach while guaranteeing credibility with technical teams.

❓ Frequently Asked Questions

Comment dire « je ne sais pas » sans perdre la confiance du client ?
En enchaînant immédiatement avec une proposition de test ou une méthode de validation. Le client valorise la transparence et la démarche scientifique plus qu'une fausse certitude qui explosera en vol.
Est-ce que Google partage vraiment toutes les informations nécessaires pour comprendre son algo ?
Non. Google communique des principes généraux, mais les détails de pondération, les seuils et les interactions entre signaux restent opaques. Personne — même chez Google — ne connaît l'algo dans son intégralité.
Quels types de tests sont les plus efficaces pour valider une hypothèse SEO ?
Les A/B tests sur des échantillons de pages comparables, les déploiements progressifs avec mesure d'impact, et les analyses avant/après sur des modifications isolées. L'essentiel est de changer une seule variable à la fois et de laisser suffisamment de temps pour observer les effets.
Cette approche est-elle compatible avec des environnements où il faut décider vite ?
Oui, mais il faut alors assumer de trancher sur des hypothèses probables et prévoir un point de contrôle rapide. L'honnêteté porte sur l'incertitude, pas sur l'inaction.
Comment convaincre une équipe technique réticente au SEO ?
En adoptant leur langage : hypothèses, tests, mesures, itérations. Un SEO qui dit « je ne sais pas, testons » parle la même langue qu'un dev. C'est le meilleur pont pour construire une collaboration saine.
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🎥 From the same video 12

Other SEO insights extracted from this same Google Search Central video · published on 26/01/2022

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