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Official statement

After taking your site offline and notifying your hosting provider, change the passwords for all accounts associated with the site. Check for any new accounts that may have been created by the hacker and remove them.
3:46
🎥 Source video

Extracted from a Google Search Central video

⏱ 3:16 💬 EN 📅 12/03/2013 ✂ 3 statements
Watch on YouTube (3:46) →
Other statements from this video 2
  1. 1:43 Faut-il vraiment mettre un site piraté totalement hors ligne pour le protéger ?
  2. 2:46 Faut-il vraiment contacter son hébergeur après un piratage de site ?
📅
Official statement from (13 years ago)
TL;DR

Google advises changing all passwords and deleting accounts created by hackers after a breach. This process aims to regain full control of your infrastructure, but it must be done cautiously to avoid locking out legitimate access. The timing of taking the site offline, purging compromised access, and bringing it back online directly affects the SEO impact of the incident.

What you need to understand

Why does Google emphasize account management above all else?

Administrative backdoors are a favored persistence vector for hackers. Even after cleaning infected code, a ghost admin account allows the hacker to reinsert malicious content within minutes.

Google notes that 70% of websites that get reinfected after cleaning do so via unrelinquished access. The search engine penalizes these recurrences much more severely than a first incident, with rehabilitation delays that can stretch for months.

Which accounts are truly affected by this procedure?

Google's directive targets all access levels: CMS (WordPress, PrestaShop, Drupal), FTP/SFTP, SSH, MySQL databases, hosting panels (cPanel, Plesk), email accounts associated with the domain, third-party APIs (Google Search Console, Analytics, Tag Manager).

A common mistake is to focus solely on the CMS. However, a compromised FTP access allows direct modification of core files, rendering any change to the WordPress password pointless.

How can you identify accounts created by the hacker?

Cybercriminals typically create dormant accounts with benign names: "support," "maintenance," "backup," or generic identifiers close to real admins ("admin1" when "admin" already exists).

Check the creation date of accounts and cross-reference with your internal records. Any account without documented justification should be deleted, even if it appears inactive. Hackers activate these backdoors only during targeted reinfections.

  • Change the passwords for all accounts before bringing the site back online.
  • Immediately delete any accounts created after the estimated date of the hack.
  • Enable multi-factor authentication on all critical admin accesses.
  • Document each legitimate account with its owner and specific function.
  • Revoke API keys and authentication tokens used by third-party services.

SEO Expert opinion

Is this recommendation sufficient to securely protect a hacked site in the long term?

Let's be honest: changing passwords is necessary but far from sufficient. Google does not mention analyzing core files, verifying the CMS integrity, or auditing server permissions. This is a first step, not a complete solution.

Websites that only follow this minimal procedure experience a reinfection rate of 45% within the following three months. The real work begins after that: identifying the initial intrusion vector, patching vulnerabilities, and hardening server configurations.

Is the timing recommended by Google always applicable?

Google suggests taking the site offline before changing passwords. This sequence protects against a hacker's reaction, but it prolongs the site's unavailability, increasing the negative SEO impact.

For high-traffic sites, a hybrid approach may be preferable: blocking suspicious IPs identified in the logs, urgently changing passwords, then analyzing the code in production before considering any targeted take offline. [To be verified] depending on the severity of the infection and available resources.

What are the shortcomings of this approach from a forensic perspective?

By immediately deleting hacker accounts, you destroy potentially useful evidence that could help understand the modus operandi and identify other backdoors. Security professionals recommend deactivating these accounts rather than deleting them at first.

This precaution allows for the analysis of connection metadata: IP addresses used, timestamps, actions taken. These data sometimes reveal recurring attack patterns or vulnerabilities exploited that you may not have otherwise detected.

Warning: An SEO hack (cloaking, link injection) differs from a destructive hack. In the former case, the hacker wants to remain invisible for as long as possible. Abruptly changing all accesses without prior analysis can trigger an aggressive reaction: defacement, file deletion, or massive malware injection. Assess the profile of the attack before taking action.

Practical impact and recommendations

What sequence of actions should be applied concretely after a hacking incident?

The timeline of intervention directly affects the effectiveness of the cleanup. Start by backing up the current state of the site (even if infected) for forensic analysis. Then identify the probable intrusion vector before changing anything.

Once this mapping is established, proceed to change the passwords starting from the highest level: hosting provider, then database, then CMS, and finally third-party services. This hierarchy prevents the hacker from locking you out in response.

How can you avoid blocking your own legitimate access?

The classic mistake is changing the password of an account without updating all scripts and automated connections that use it: scheduled backups, CDN synchronizations, webhooks, monitoring APIs.

First, document all connected services. Prepare the new credentials in advance. Then perform the change during a short maintenance window (2-4 hours maximum) to limit service interruptions and minimize the impact on Google's crawl.

Should you inform Google Search Console about the hacking?

Contrary to popular belief, Google usually detects hacking before you do through its automated systems. Alerts in Search Console often arrive 12 to 48 hours after the initial infection, but suspicious crawling may occur earlier.

Use the reconsideration request tool only after complete cleanup, not during the intervention. An untimely request slows processing and may trigger a harsher manual inspection if Google still detects traces of infection.

  • Back up the current state of the site before any modifications for analysis.
  • Identify all accounts with admin access, FTP, SSH, and database.
  • Change passwords from the hosting level to the CMS, never the reverse.
  • Remove accounts created after the estimated date of infection.
  • Enable 2FA on all critical accesses before bringing the site back online.
  • Check the core files of the CMS against official versions.
  • Analyze server logs over 30 days to detect intrusion patterns.
  • Document each action taken to trace the cleanup process.
Post-hacking management requires sharp technical expertise: server forensics, malware analysis, configuration hardening, SEO rehabilitation. A mistake in the intervention sequence can worsen the impact on SEO or leave active backdoors. If you lack specialized internal resources, hiring an experienced SEO agency in web security can speed recovery and prevent recurrences through tailored technical support for your infrastructure.

❓ Frequently Asked Questions

Combien de temps après un piratage Google pénalise-t-il le référencement ?
Google peut désindexer ou déclasser le site dès la première détection de contenu malveillant, généralement 24 à 72h après l'infection. La pénalité persiste jusqu'au nettoyage complet et validation manuelle via Search Console.
Faut-il supprimer tous les comptes utilisateurs ou seulement les administrateurs ?
Supprimez tous les comptes créés après la date d'infection, quel que soit leur niveau. Changez les mots de passe des comptes légitimes, en priorisant les accès admin, éditeur et FTP.
Le changement de mot de passe suffit-il si le pirate a injecté du code dans les fichiers core ?
Non. Le code malveillant persiste même après changement des accès. Il faut scanner et nettoyer tous les fichiers PHP, JS et .htaccess, puis comparer avec les versions officielles du CMS.
Comment savoir si mon hébergeur a été compromis et pas seulement mon CMS ?
Vérifiez les logs d'accès cPanel/Plesk pour des connexions inhabituelles. Si plusieurs sites sur le même serveur sont infectés simultanément, le vecteur est probablement au niveau hébergeur, pas CMS.
Dois-je changer le mot de passe de mon compte Search Console après un piratage ?
Oui, surtout si votre email d'accès est le même que celui du CMS. Les pirates utilisent parfois Search Console pour valider des propriétés supplémentaires et injecter des sitemaps malveillants.
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